In order to sell these products at the lowest cost possible, they have been sourced from manufacturers in China, and they are shipped straight from the factory to you. However, that means the items will take a while to arrive in South Africa. All items include Free Shipping, and are sent by China Post Registered Airmail, with estimated arrival times of 40 to 59 days.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed and payment is received. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 20–30 business days, and then after arriving in South Africa, the packages are processed by Customs and the SA Post Office as well, which adds about another 1-2 weeks to the delivery time, bringing the total delivery time to about 40 to 59 days. The Post Office will send a Delivery Notification to your address as specified in the order
Tax and Duties
It is important to know that the client will be responsible for paying Customs Tax and Duties when picking up the package at the Post Office. The amount payable will depend on the value of the package as well as the contents as declared on the waybill by the manufacturer, and cannot be determined beforehand.
Our policy is valid for 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns accepted if product not as described (proof will be required), buyer pays return shipping fee; or keep the product & agree refund with seller.